Help & frequently asked questions
Answers about invites, your account, prices and privacy. Short, and no small print. If something's missing, tell us and we'll add it.
Getting started
How do I start using the Dumpli app?
The app is still being tested, so you get in with an invite. Leave your email on the waitlist on the dumpli.app home page – we send invites a few at a time. Once you have one, open the app on your phone at app.dumpli.app and create an account.
When will I get an invite?
We don't promise a date. We send invites a few at a time so we can fix what the first people find. When it's your turn, we'll write to the email you left on the list.
Is Dumpli on the App Store or Google Play?
Not yet – the store apps are being prepared. For now Dumpli runs in your phone's browser at app.dumpli.app, and once added to your home screen it opens like a normal app. No app store needed.
What can I use without an invite or an account?
Everything on the website is free and needs no sign-up: the nutrition quiz, the calorie, protein and other calculators, a sample weekly menu and guides. Recipe pages are on the Lithuanian site.
The app on your phone
Does the app work on a computer?
The Dumpli app is built for phones only, and we don't plan a desktop version. In a computer browser it opens at phone width – it works, but it's narrow. The website (recipes, calculators, guides) works fine on a computer.
How do I add Dumpli to my home screen?
Open app.dumpli.app on your phone: in Safari on an iPhone, in Chrome on Android. The app shows an install button or a short how-to. If the link opened inside another app (such as Messenger or Facebook), open it in the browser first – it can't install from there.
Does the app work offline?
Once installed, the app opens without internet. Syncing with your account and features that need our server (such as calories from a photo) need a connection.
How do I change the app's colours?
Me → Colours: “Lady” (Dumpli's usual light colours) or “Beast” (black, scarlet and bone white). Only the colours change – everything else stays as it was. The first time you take the quiz, the colours follow your answer about sex (“Male” – Beast, otherwise Lady), but that's only the start: both are for everyone, switch any time.
Where do the dishes I log go, and how do I delete them?
A dish you log in your own words (“Log it”) or from a photo saves itself under “Mine” (in the “What did you eat?” sheet) – next time it's one tap. No tick box needed. To remove one you don't need, tap the small × beside it; tapped by mistake? “Undo”. Lines already in your diary stay as they were.
Can I add my own recipe?
Yes – Recipes → “My recipes”. Pick the ingredients from our food list, type your own numbers from a label or (with Plus) scan a barcode, and the calories, protein, fat and carbs per portion count themselves. Anything we don't know is left out, and the recipe says what's missing. You can add a photo of the dish – it stays on your phone, and only a small thumbnail goes with your account. With Plus you can photograph a recipe or paste its text: AI lists the ingredients (up to 10 a day) and you check them. Ate it? “I ate this” – and a portion is in your diary.
Account & data
I forgot my password. What now?
On the sign-in screen tap "Forgotten your password?" and enter the email you sign in with. We don't send automatic emails yet, so we send the link for a new password by hand, to that same email. The link is valid for 1 hour.
How do I download all my data?
In the app: Me → Account → "Download everything we store". You get a file with everything we hold about you on our server.
How do I delete my account?
In the app: Me → Account → "Delete account", enter your password and confirm. The account is removed from our server straight away, and from backups within 14 days. Can't sign in? Write to us from the email you signed up with.
Can I see my data on more than one device?
Yes, if you sign in with the same account. Your plan, diary, weight and other entries sync encrypted – only if you gave explicit consent when creating the account. Health quiz answers and cycle entries stay on the device.
Prices & payments
How much does Dumpli cost?
Dumpli is €2.99 a month. Dumpli Plus is €5.99 a month or €49 a year. The first 7 days are free and we don't ask for a card. With an invite you get 3 months of Dumpli Plus free (accounts created on or before 21 October 2026 keep what they were promised – 12 months of the Dumpli plan), and nothing is charged automatically afterwards.
Can I buy anything yet?
No. Right now we don't sell anything or take payments – neither for Dumpli nor for Plus. We show the prices in advance so there are no surprises later.
How do I cancel a subscription?
Once we take payments: in the app, "Your plan" → "Manage or cancel subscription", or in your phone's App Store / Google Play subscription settings. The reminder email before each payment explains how. Your plan keeps working until the end of the paid period. Deleting the app alone doesn't cancel a subscription.
Do you give refunds?
Yes. Within 30 days of your first payment we refund you, no questions asked. If you cancel a yearly plan, we refund the full unused months. For App Store purchases Apple handles the refund – we'll help you file the request; Google Play purchases we refund ourselves.
Are the plans, lessons, “My cycle” and the week's cost paid extras?
No. They're part of the Dumpli plan, at no extra cost and without Plus. There are two lesson courses – “Full and calm” (losing or keeping weight) and “Strong and well fed” (building muscle), both still growing: each has 3 of 8 weeks written, the rest are in preparation.
Will the price go up?
Not for existing members: while your subscription is active, your price stays the same. We remind you before every payment: 3 days before a monthly one and 7 days before a yearly one.
Privacy & photos
Do my photos go to your server?
No – photos stay on your phone. There are two exceptions, both Plus and only when you tap and agree: "Calories from a photo" and reading a recipe in “My recipes”. Then the photo (or the pasted recipe text) is sent once through our server to an AI model, up to 10 a day for each. We don't keep the photo itself. A dish you log is saved under “Mine”, and your recipe under “My recipes”, each with only a small thumbnail (about 120–160 px), kept with your account data, encrypted. Delete the dish or the recipe and the thumbnail goes too. Details are in the privacy policy.
What happens to my health quiz answers?
Answers about conditions, the eating and sleep questionnaires, pregnancy and waist size never leave your device – not even with an account. If you choose "Check with AI" at the end of the quiz, only sex, age, height, weight, target weight, goal and activity level are sent.
Where does my “My cycle” data go?
Nowhere. Period dates and how you felt are kept on your phone only: they aren't synced with your account, aren't sent to our server and aren't in the "Download everything we store" file. You can delete them in the section itself: "My cycle" → "Delete all cycle data". The period estimate is just an estimate, not contraception.
Do you show ads or track visitors?
No. No ads, no ad pixels and no tracking cookies. The only cookie is the sign-in one, if you have an account. We never sell data.
Something's broken
I found a mistake in a recipe, a number or the app.
Tell us through the feedback form: which page or screen, what you did and what you saw. A real person reads every message, and mistakes in recipes or numbers get fixed first – health matters more than anything.
The app or website won't open.
First have a look at the status page – it checks from your browser whether the website, the app and the server answer. If everything looks fine there but not for you, write to us with your phone and browser.
Can Dumpli give medical advice?
No. Dumpli isn't a doctor and doesn't diagnose anything. If you feel unwell, see a doctor. In an emergency call 112.
Didn't find the answer?
A real person will reply, within 24 hours. Not a robot (unless you really ask for one).