How to delete your Dumpli account

In short: in the app it takes less than a minute, and your account is gone from our server straight away. No questions, no “are you really, really sure?” maze.

This page is for the Dumpli app (App Store, Google Play and app.dumpli.app), made by Travel Solutions Inc., MB.

In the app (quickest)

  1. Open Dumpli and tap “Me” in the bottom menu.
  2. Scroll down to the “Account” card.
  3. If you’d like to keep a copy, tap “Download everything we store” first – you’ll get a file with all your data.
  4. Tap “Delete account”, enter your password and confirm with “Yes, delete my account”.

Forgotten your password? On the sign-in screen tap “Forgotten your password?” and we’ll send you a link to set a new one. Or just write to us (see below).

Important if you pay through the App Store or Google Play

Deleting your account does not cancel a subscription bought in a store – Apple or Google manage it. Cancel it on your phone:

  • iPhone: Settings → your name → Subscriptions → Dumpli → Cancel Subscription.
  • Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Dumpli → Cancel.

What is deleted straight away

  • Your account: email, password hash, consent times and invite.
  • Your synced data: plan settings, diary, weight, water, movement, sleep, workouts, saved recipes, shopping list and family members’ allergies.
  • All sign-ins – your other devices are signed out – and any unused password-reset links.
  • Phone notification addresses, your time zone and reminder times.
  • The photo counter (how many “Calories from a photo” you used today) and your 👍/👎 recipe ratings.
  • The phone you deleted the account on is cleared.

Deleted data can stay in our backups for up to 14 days, then it’s gone from there too. Your health quiz answers and your photos were never on our server – they were only ever on your phone.

What stays

  • Products in the shared product database. If you photographed a label and the product joined the shared Dumpli database, it stays (it’s information about a package, not about you), but it’s no longer linked to you.
  • Purchase records. If you bought a subscription in the App Store or Google Play, Apple or Google keep the purchase history, and our subscription processor RevenueCat keeps it as far as their rules and the law require. We can’t delete those.
  • Copies on other devices. Your other phones are signed out, but a copy of your data may still be in their memory. Delete the app on that phone (or clear the site data in the browser).
  • Messages and emails to us. What you sent through the “Report or suggest” form or by email is kept as described in the privacy policy. Want those deleted too? Just tell us.

Can’t sign in? Write to us

Email labas@dumpli.app from the address you signed up with – that way we know it’s you. We’ll delete the account and reply within a month, free of charge. A real person will answer.

More about what we store and for how long is in our privacy policy.